What is the cost of shipping?
For deliveries to Austria, the shipping costs for Standard Shipping with DHL are €7,90. Shipping is free for orders over €99.
The shipping costs for Express Shipping with DHL Express (if available at Check-Out) are €22.
The minimum order value for any deliveries made to Austria is €20.
How do I track my return?
You track your return via our digital returns portal. For more information, click on the video below:
How long will the delivery take?
Orders delivered via Standard Shipping will usually arrive within 4 to 6 working days after you received the shipment confirmation.
Orders shipped via Express Shipping (if available at Check Out) and that were placed before 2 pm from Monday to Friday are guaranteed to be delivered the following day. All Express shipping orders placed after 2pm from Monday to Friday, on Weekends or on public holidays will be packed and handed over to DHL Express on the next following working day.
Please note that during high season and the sale, longer delivery times may occur.
Do Carhartt WIP garments have to be washed before being worn for the first time?
As many of our items are dyed, we recommend that you wash our pieces before wearing them for the first time. Please check the individual washing instructions for each item. This does not apply to our rigid or rinsed denim pieces. Please note that rigid denim items require special care.
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How can I make a payment?
In Austria, we accept the following payment methods: credit card (MASTERCARD, VISA, AMEX), debit card (MASTERCARD, VISA) and PayPal.
We do not accept prepaid debit card payments.
How can I cancel my order?
Unfortunately, it is not possible to change or cancel an order. All items can be returned to us free of charge within 60 days of receipt of the goods.
As soon as we receive the return, we will send you a confirmation e-mail.
How can I track my shipment?
As soon as your parcel has been shipped, you will receive a shipment confirmation email including a tracking link that enables you to follow the status of your shipment via the carrier's website. In case you cannot find this e-mail in your inbox, please do not forget to check your spam folder as well. Usually, you should receive your order 3 - 5 working days after receipt of the shipping confirmation.