You track your return via our digital returns portal. For more information, click on the video below:
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How do I track my return?
How do I return products?
Can I return products I have purchased in a store to your online shop?
Unfortunately, it is not possible to accept returns or faulty items if the products were not purchased from the Carhartt WIP online shop.
Return of defective products
If you are returning an item because of a quality issue, you have 60 days to log your return into our digital returns portal. Please indicate the reason as being due to a defective item. If the problem occurred after 60 days, please contact our customer service.
Can I return my order to a Carhartt WIP store?
For customers in Germany, it is possible to return your order within the 60-day return period to a Carhartt WIP store.
Can I return discounted items?
You may return discounted items within 60 days of receiving them.
When will I receive my refund?
Your refund will be processed within 12 working days of your package being returned. We will email you to confirm the refund.
Where can I drop off my return?
To find a drop-off location near you, click here.
Can I exchange a product for a alternative item or size?
Unfortunately, an exchange is not possible. You can return the unwanted item within 60 days of purchase and place a new order.