How do I return products?
You have the possibility to return one or more items within 60 days provided that the items respect our return conditions (unworn, labeled and in their original packaging).
For orders placed on carhartt-wip.com, please use our digital returns process.
For orders placed via our App, please go to the "Orders" section in your account to access the return portal.
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Where can I drop off my return?
To find a drop-off location near you, click here.
How do I track my return?
You track your return via our digital returns portal. For more information, click on the video below:
Can I return my order to a Carhartt WIP store?
Unfortunately, it is not currently possible to return your order to a Carhartt WIP store.
Can I return products I have purchased in a store to your online shop?
Unfortunately, it is not possible to accept returns or faulty items if the products were not purchased from the Carhartt WIP online shop.
When will I receive my refund?
Your refund will be processed within 12 working days of your package being returned. We will email you to confirm the refund.
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Return of defective products
If you are returning an item because of a quality issue, you have 60 days to log your return into our digital returns portal. Please indicate the reason as being due to a defective item. If the problem occurred after 60 days, please contact our customer service.
Can I return discounted items?
You may return discounted items within 60 days of receiving them.
Can I exchange a product for a alternative item or size?
Unfortunately, an exchange is not possible. You can return the unwanted item within 60 days of purchase and place a new order.