What is the minimum order value?

The minimum order value for customers in is .

How do I know which size I should order?

Use our Fit Finder to get a size recommendation for our garments.

How can I know if my order was placed successfully?

If your order was placed successfully, we will send you an e-mail within one hour of placing the order to confirm the receipt. If you do not receive this email, please contact our customer service. Don't forget to check your spam folder as well.

Can I change my delivery address?

Unfortunately, it is not possible to change the delivery address after successfully placing an order.

Can I change something in my order or add more items?

Unfortunately, it is not possible to change an order. All items can be returned to us free of charge within 60 days of receipt of the goods. As soon as we receive the return, we will send you a confirmation e-mail.

How can I cancel my order?

Unfortunately, it is not possible to change or cancel an order. All items can be returned to us free of charge within 60 days of receipt of the goods. As soon as we receive the return, we will send you a confirmation e-mail.

Once I begin adding products to my shopping cart, how long does it remain active?

Items added to your shopping cart will be saved until up to 30 days after the last change has been made. If you're surfing anonymously, the shopping cart will be erased as soon as you exit the page and end your session.

Where can I purchase Carhartt WIP gift vouchers?

Carhartt WIP gift vouchers are only available and redeemable in Carhartt WIP stores. We do not currently offer gift vouchers that can also be purchased and redeemed in the Carhartt WIP online shop.

Frequently asked:

Browse answers by category

What is the minimum order value?
The minimum order value for customers in Austria is €20.
Read more
How do I know which size I should order?
Use our Fit Finder to get a size recommendation for our garments.
How can I know if my order was placed successfully?
If your order was placed successfully, we will send you an e-mail within one hour of placing the order to confirm the receipt. If you do not receive this email, please contact our customer service. Don't forget to check your spam folder as well.
Can I change my delivery address?
Unfortunately, it is not possible to change the delivery address after successfully placing an order.
Can I change something in my order or add more items?
Unfortunately, it is not possible to change an order. All items can be returned to us free of charge within 60 days of receipt of the goods.
As soon as we receive the return, we will send you a confirmation e-mail.
How can I cancel my order?
Unfortunately, it is not possible to change or cancel an order. All items can be returned to us free of charge within 60 days of receipt of the goods.
As soon as we receive the return, we will send you a confirmation e-mail.
Once I begin adding products to my shopping cart, how long does it remain active?
Items added to your shopping cart will be saved until up to 30 days after the last change has been made. If you're surfing anonymously, the shopping cart will be erased as soon as you exit the page and end your session.
Where can I purchase Carhartt WIP gift vouchers?
Carhartt WIP gift vouchers are only available and redeemable in Carhartt WIP stores. We do not currently offer gift vouchers that can also be purchased and redeemed in the Carhartt WIP online shop.