How to deliver to a DHL Packstation / Parcelshop?

Yes, customers in Germany can have their order delivered to a DHL Packstation or to a DHL Parcelshop, if the selected Parcelshop offers this service.

Before placing your order, please make sure that you have registered for a DHL customer account in order to receive your personal customer number, also called your Postnummer. You also need to install the Post & DHL App on your phone. If you would like to use a Packstation, the Packstation service must be activated in the app. If you need detailed instructions on how to register and activate the service, please click here for further information on the DHL website..

Delivery to a DHL Packstation

When placing your order, enter your details as follows:

Enter your first and last name exactly as shown on your official ID.
In the address field, write “Packstation” followed by the three digit number of your chosen Packstation.
Enter your personal customer number, also called your Postnummer, in the address addition field.
Enter the postcode and city of your chosen Packstation.

You will be notified once your parcel is ready for pickup. To collect it, please bring your phone with the Post & DHL App ready to use.

Delivery to a DHL Parcelshop

You can find a nearby Parcelshop using the DHL Postfinder.

When placing your order, enter your details as follows:

Enter your first and last name exactly as shown on your official ID.
In the address field, write “Postfiliale” followed by the three digit number of your chosen Parcelshop.
Enter your personal customer number, also called your Postnummer, in the address addition field.
Enter the postcode and city of your chosen Parcelshop.

You will be notified once your parcel is ready for pickup. To collect it, please bring your phone with the Post & DHL App ready to use, as well as a valid ID.