Last updated February 02, 2024

My payment wasn't accepted. Why is this?

There are several reasons why a payment may have not been accepted. In such cases, it is best to contact your bank to resolve the issue.

Alternatively, you can try making the payment using another payment method. If the problem persists when using alternative payment options, please contact our customer service team.

Please note, for payments by credit card: in order to prevent fraud, your credit card will be blocked from use on our site for 24 hours if it fails three payment attempts. You can shop again as usual in our online shop after 24 hours.